Technical Operations Manager
- Hiring Organisation
- Job Board Direct
- Location
- Omagh, County Tyrone, Northern Ireland, United Kingdom
- Employment Type
- Permanent
Technical Operations Manager Location: Omagh, Northern Ireland Reports to: CTO Role Purpose The Technical Operations Manager is responsible for the day-to-day leadership and performance of the service desk function, ensuring high-quality IT support is delivered to our clients in line with agreed Service … standards. Communicate clearly and consistently. Create an environment where people can do their best work. Support organisational change and continuous improvement initiatives. Service Desk Operations Oversee daily service desk operations, ensuring efficient ticket handling Manage ticket queues, prioritisation, and escalation processes Ensure timely response and resolution of incidents ...