Operations Support Specialist (12 Month FTC)
Wokingham, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Profitero, inc
culture and next stage of growth. Location: Hybrid role based in Winnersh Triangle, 3 days in the office. This is a 12-month fixed term contract role. Overview The Operations Support Specialist (Fixed Term Contract) is responsible for the operational support tasks which underpin our software, and ensures our client accounts work in a manner which … meets their objectives. This role is tasked with ensuring account excellence for the duration of the contractual life cycle, in relation to a prescribed sub-set of tasks. Responsibilities: Operations management for recurring change requests: Manage assigned account update tasks to ensure a successful outcome for internal and external customers. Resolve queries related to assigned account update tasks, escalating … organisation, planning and monitoring: Update timing plans according to SLAs and in conjunction with resourcing managers and other key stakeholders. Ensure all account update schedules are updated in the Operations Schedule and JIRA. Monitor and track the progress of assigned operational tasks against the planned time, ensuring timely communication in relevant Slack channels. Follow the team’s best practices More ❯
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