Operations Technician
- Hiring Organisation
- Naviam
- Location
- Carlisle, Cumbria, North West, United Kingdom
- Employment Type
- Permanent, Work From Home
Main Purpose: Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised applications, reports, data and hardware. Specific Responsibilities: To respond to Clients requests for support … accordance with client SLAs and clients are kept up to date with the progress of their request To escalate requests for support to Senior Technician colleagues as and when necessary. To ensure that solutions are thoroughly tested and documented prior to being released to client environments Manage client environments ...