ASPIRE Global Service Centre Monitoring Lead
Belfast, UK
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improvement goals. Key Responsibilities: Define, create and maintain Service Offering and detailed Service Description documentation in support of pre-sales, Own and manage the Event Management tooling environment (e.g., Opsview, Orchestrator, integrations with Engage/ConnectWise/ServiceNow). Define and drive the Event Management technology roadmap, ensuring alignment with operational strategy and industry best practices. Act as the Event … Service Desk, L2, and L3 teams to capture requirements, support escalations, and continuously improve platform effectiveness. Qualifications Skills, Education & Qualifications: Proven experience in Event Management tooling ownership, particularly in Opsview, Nagios-based tools, or similar platforms. Strong understanding of monitoring architectures, Collector deployment, alert management, and platform integrations. Experience leading platform upgrades and migrations across production environments. Strong stakeholder management More ❯
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