Payroll Team Leader - Managed Payroll Services - UK
Leicester, Leicestershire, United Kingdom
IBM
and external stakeholders. Set clear expectations with customers and ensure follow-through. Adapt communication style to suit varying levels of technical understanding. Maintain consistently high levels of customer satisfaction. Payroll Expertise Resolve payroll queries from employees, HMRC, and third-party providers. Provide advice and guidance on payroll legislation. Oversee the running of Oracle Payroll and … associated tasks. Ensure compliance with payroll processes, policies, and ISMS standards. Reporting & Documentation Deliver scheduled payroll reports and support service delivery reporting. Document customer processes, workflows, and changes to ensure clarity and compliance. Plan team workloads, allocate tasks, and manage monthly checklists. Supervise data input, monitor SLA adherence, and ensure high service quality. Conduct regular 1:1 catch … team resource planning. Work closely with cross-departmental teams and external customers to ensure smooth operations. Support customer onboarding activities and user acceptance testing (UAT). Perform UAT for payroll system changes and updates. Identify and implement process improvements to enhance payroll service delivery. Foster a culture of continuous improvement within the team. Compliance & Confidentiality Ensure strict adherence More ❯
Employment Type: Permanent
Salary: GBP Annual
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