1 of 1 Order Management Jobs in Doncaster

feedback, and customer needs, while ensuring content is kept accurate, up-to-date, and accessible for customers and colleagues. Bot, Chat, and IVR Flow Management: Own and manage chatbot and IVR flows, including scripts, prompts, and architecture - Partnering with Technology teams when required. Analyse chatbot performance, including: containment/… Partners to raise feature requests, test improvements, and provide feedback. Complete testing to ensure knowledge and flow changes work across all affected business areas. Order Management Support: Oversee critical and delayed orders, coordinating with stakeholders to ensure clear communication and well-defined resolution plans for customers Capabilities required ...