2 of 2 Order Management Jobs in Hertfordshire

Reporting to the Operations Associate Director, you will oversee the customer service team, support sales activities, and manage the CRM system. You'll also take full ownership of the order fulfilment process while ensuring the highest standards of accuracy, service, and efficiency. What you'll be doing Sales Support Provide proactive support to Account Managers in all sales activities. … new customers and ensure smooth handover. Liaise with marketing to keep sales materials and product information up to date. Identify and share upsell opportunities to achieve sales through service. Order Fulfilment Own the end-to-end order fulfilment process, from validation to delivery and proof of receipt. Ensure accurate order entry (Orderwise), stock allocation, order tracking … and efficiency throughout. CRM Management Maintain accurate customer records in the CRM system. Generate CRM reports to improve sales and customer service. Use CRM insights to support process improvements. Customer Service Team Leadership Lead, motivate, and develop the customer service team. Allocate tasks, monitor performance, and provide coaching. Ensure service standards and process guidelines are consistently met. Communication & Product More ❯

and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery … with invoicing. A key part of the role is to manage and develop stakeholder relationships (both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience … outside Group Technology Sourcing. Resolves customer and internal escalations in a timely manner to avoid disruption and minimise business impact Participates in customer steering committees and drives improvements Analyses management reports to allocate work and report on trends Demonstrates cost-conscious action in all relevant areas such as personnel costs, travel costs and training costs. People Management Actively More ❯