GTS Team Leader
Edinburgh, United Kingdom
Computacenter AG & Co. oHG
and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery … with invoicing. A key part of the role is to manage and develop stakeholder relationships (both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What you'll do Customer Satisfaction Will be accountable for the … outside Group Technology Sourcing. Resolves customer and internal escalations in a timely manner to avoid disruption and minimise business impact Participates in customer steering committees and drives improvements Analyses management reports to allocate work and report on trends Demonstrates cost-conscious action in all relevant areas such as personnel costs, travel costs and training costs. People Management Actively More ❯
Employment Type: Permanent
Salary: GBP Annual
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