1 of 1 Order Management Jobs in Smethwick

This is an excellent opportunity to join a friendly team on a temporary ongoing position. You will be the first point of contact for service requests, responsible for jeopardy management, dispatching engineers, and tracking job progress to prevent delays and ensure SLAs are met. We are looking for a proactive problem-solver with strong communication skills who thrives in … incoming calls and emails, logging and managing service requests. Prioritise and dispatch work orders to engineers, ensuring jobs are dispatched to the right engineer and completed on time. Jeopardy management : Ensure all work orders are logged correctly and tracked in the system, providing accurate updates and reporting. Monitor and mitigate failed jobs, ensuring timely intervention when necessary. Work collaboratively … desk environment or call centre. Excellent communication skills, both oral and written. Ability to work independently and as part of a team. Strong IT skills, including Microsoft Office and management systems. A well-organised approach, with the ability to prioritise workload effectively. The ability to multi-task in a fast-paced work environment. Carbon60, Lorien & SRG - The Impellam Group More ❯