Technical Support Advisor
- Hiring Organisation
- Firstcom Europe
- Location
- Bolton, Greater Manchester, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £26,000
effective working relationships across departments Adhere to company Health & Safety policies and procedures at all times Maintain a clean, organised, and professional working environment Skills & Experience Essential: Previous experience in a technical support or helpdesk environment Strong troubleshooting and problem-solving skills Experience using CRM or ticketing systems … Good understanding of hosted systems, VoIP, or network infrastructure and remote support tools Excellent communication and customer service skills Ability to prioritise workload and manage multiple tasks effectively Desirable: Experience with hosted systems, VoIP, or network infrastructure Familiarity with SLA-driven environments Knowledge of engineering coordination or field service ...