IT Support Analyst
Bootle, Merseyside, North West, United Kingdom
Sovini
support. Your role is critical in ensuring efficient and effective IT service delivery by providing initial troubleshooting and resolving issues or escalating them appropriately. Skills and attributes include, Excellent customer service skills, an understanding of IT systems, and the ability to work in a fast-paced, dynamic environment. … safety and that of others who may be affected by their acts and omissions. To be successful in an IT Support Analyst role, the skills you will need : Previous experience in an IT support or customer service role. Strong communication skills with a customer-oriented attitude. Basic knowledge … and network issues. Understanding of incident management processes, preferably with experience using an IT Service Management (ITSM) tool and/or support tools. Strong organisational skills with the ability to manage and prioritise multiple tasks simultaneously. Willingness to learn and adapt to new technologies and processes. Excellent communication More ❯
Employment Type: Permanent
Salary: £26,000
Posted: