First Line Support Analyst
- Hiring Organisation
- Alexander Edward James Consulting Limited
- Location
- Letchworth Garden City, Hertfordshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £24,000
user documentation Supporting continuous improvement initiatives within the support function Candidate Profile Genuine enthusiasm for IT, technology, and customer support Strong communication and interpersonal skills Professional and confident telephone manner Excellent written communication with good attention to detail Strong organisational and problem-solving abilities Proactive mindset with … team Good standard of English and Mathematics Desirable Previous experience within a 1st Line Support or Helpdesk position Experience using ticketing or helpdesk systems Skills & Abilities Essential Strong verbal and written communication skills Good troubleshooting and problem-solving abilities Ability to prioritise workload and manage tasks effectively Strong ...