2 of 2 Organisational Skills Jobs in Sunderland

support and maintenance to all supported IT business systems, hardware and applications. Fundamental to the role is the ability to offer exceptional customer service, through excellent written, oral and organisational skills, whilst delivering accurate technical resolutions to issues. It is critical you manage your own time and workload to process multiple incidents at the same time, and ensure … effective resolution. In this role, you’ll have the freedom to explore and provide the best solutions for our users and in turn develop your technical skills by supporting some challenging and interesting products and technologies. Key Responsibilities: - Prioritising and assess the impact of new incidents via phone, email, Microsoft Teams and our help desk system- Incident and Queue … help desk system- Providing first point contact support to our users and maintaining excellent customer service via phone, email, Microsoft Teams and our help desk system- Exceptional customer service skills- Active Directory/Microsoft Entra ID- Microsoft Office 365 Administration Desirable Skills & Experience - Microsoft Office 365 Administration- Windows Server 2016-2022 Administration- Microsoft SQL Server Administration (Database support More ❯

Track KPIs such as onboarding turnaround times, accuracy, and contractor satisfaction. Identify process bottlenecks and recommend practical improvements. Support implementation of tools and automation to improve speed and accuracy. Skills & Experience Strong background in contractor onboarding, recruitment operations, or workforce administration. Solid knowledge of compliance, employment law, and contractor management in multiple regions. Experienced in leading operational teams across … different geographies and CX. Excellent organisational and problem-solving skills, with a focus on delivery and execution. Confident communicator, able to work with multiple internal teams and external vendors. Hands-on approach, comfortable managing detail while overseeing a global function. Any Lean 6 Sigma/process related enhancement experience is extremely advantageous! Why work for TRG? Performance based More ❯