Group Incident Manager
Manor Park, Cheshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Sky
to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Global Service and Reliability is a fast-paced, high-impact team at the … to coordinate rapid recovery efforts, implement workarounds, and drive root cause mitigation in complex, high-stakes environments Work across a diverse and cutting-edge tech stack including DTH and OTT delivery, cloud operations, metadata workflows, and AI/ML-powered monitoring tools Be the voice of clarity during disruption, delivering real-time, executive-level communications to … and vendor teams A proactive, solutions-focused approach to incident management, always looking for smarter ways to restore service and prevent recurrence Solid understanding of technology stacks including DTH, OTT, Mobile, Broadband, cloud operations, and cybersecurity workflows, with the curiosity to keep learning Experience using service management tools like ServiceNow, and data tools such as Excel More ❯
Employment Type: Permanent
Salary: GBP Annual
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