1 of 1 PBX Jobs in Milton Keynes

Analyst, you will provide essential first-line support for telephony and communication systems, ensuring seamless voice connectivity for a global customer base. You will be responsible for troubleshooting VoIP, PBX, and unified communications platforms, resolving telephony-related incidents through phone and case management systems. Working in shift patterns ranging from 8am to 11pm, with later shifts occurring once every six … when needed, and collaborate with senior IT support teams to maintain efficient operations. Responsibilities Follow IT support procedures and escalate issues when needed. Troubleshoot and triage telephony, VoIP, and PBX support cases. Document system failures and update internal databases. Manage customer cases from setup to ongoing support, ensuring SLAs are met. Act as the technical lead during customer service reviews. … at the Milton Keynes office 5 days a week. Strong verbal and written communication skills in English (Spanish is a bonus). Familiarity with telephony systems, VoIP (SIP, RTP), PBX solutions, cloud telephony, and call routing. Ability to troubleshoot voice connectivity issues efficiently. Strong Linux and SQL knowledge (hands-on experience is a bonus). What you'll get in More ❯