service desk Microsoft 365 Suite, Azure, Active Directory Experience supporting Windows Server (DC, DNS, DHCP, GPO) Exposure to WiFi technologies (Cisco, Ruckus; Aruba experience is a bonus) Knowledge of PBX systems (Mitel, NEC, Gamma Horizon, 3CX) and telecoms fundamentals Familiarity with ISDN, PSTN, SIP services, and analogue terminations Excellent communication skillsboth written and verbal A flexible, can-do attitude and More ❯
Durham, England, United Kingdom Hybrid / WFH Options
Tenth Revolution Group
with change management practices. Work with technical logs and monitoring tools to proactively detect and resolve performance issues. Assist with supporting voice infrastructure and integrations where needed (e.g. SIP, PBX). Maintain detailed documentation for systems and procedures. Required Skills & Experience Experience supporting and managing Windows-based applications in production environments. Familiarity with core networking concepts (DNS, TCP/IP … tools (e.g. Azure Monitor, Log Analytics). Excellent problem-solving skills and a proactive approach to incident resolution. Strong communication and documentation skills. Desirable Skills Understanding of SIP trunking, PBX systems, VoIP, or other telephony/voice technologies. Experience working with Azure resources (App Services, VMs, Azure AD) is a strong plus. Knowledge of scripting (e.g. PowerShell) to support automation More ❯
compliance. Provide technical training and project participation for UC upgrades and integrations. Key Attributes Required: Strong background in UC or telecoms technical roles. Deep understanding of VoIP (SIP, RTP), PBX systems, SBCs, and cloud UC platforms. Familiarity with networking concepts (QoS, VLANs, firewalls). Strong problem-solving and communication skills. More ❯
compliance. Provide technical training and project participation for UC upgrades and integrations. Key Attributes Required : Strong background in UC or telecoms technical roles. Deep understanding of VoIP (SIP, RTP), PBX systems, SBCs, and cloud UC platforms. Familiarity with networking concepts (QoS, VLANs, firewalls). Strong problem-solving and communication skills. More ❯
support rota (with additional pay) The Person Solid background in Windows Server environments (e.g., DNS, DHCP, GPO) Experience with WiFi technologies, ideally Cisco, Ruckus, or Aruba Familiarity with hosted PBX systems (e.g., Gamma Horizon, 3CX) Confident working independently, with flexibility to travel and stay overnight Full UK driving license Reference Number: BBBH255226 To apply for this role or to be More ❯
model with ROI forecast - Appendices with diagrams, BOM, capacity planning, vendor comparisons, and relevant Visio/Excel artifacts Proven track record of delivering transformation/migration strategies from legacy PBX to Microsoft Teams Voice at enterprise scale. Deep knowledge of Avaya systems (Aura, IP Office, CM, etc.) and telephony infrastructure (SBCs, SIP trunks, gateways). Expertise across Microsoft Teams Voice More ❯