1 of 1 PSTN Jobs in Central London

of customer engagement solutions built on platforms such as NICE CXone, Genesys, Avaya, or Cisco along with hands-on telecoms or VoIP engineering experience and deep understanding of SIP, PSTN, SBCs and IP telephony? Here at ARM we are recruiting for a full time permanent Senior Contact Centre Engineer for a global IT services and consultancy client of ours. Our … aligned with customer experience objectives. . Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: . Manage configurations and troubleshooting for SIP trunks, PSTN access, SBCs, and PBX systems. . Implement contact centre components within NICE CXone, Genesys Cloud, Avaya, or Cisco platforms. . Design and support emergency routing and system failover scenarios. Application … engineering roles, with at least 2 years in contact centre environments. . Strong experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms. . Deep understanding of SIP, PSTN, SBCs, and IP telephony fundamentals. . Integration experience with CRMs and enterprise systems using web services/APIs. . Strong communication and stakeholder management skills. Preferred Skills: . Certifications in More ❯