Stoke-on-Trent, Staffordshire, England, United Kingdom
Dorchester Search & Selection
offering the opportunity to work across a broad range of technologies and services. You’ll be supporting our business customers across multiple services including Ethernet, broadband, voice (VoIP and PSTN), security, and hosting. Our customer base ranges from small sole traders to large corporate clients with complex, multi-site Layer 2 networks and advanced FortiGate security systems, hosting business server More ❯
days from anywhere Why this job matters As a Technical Service Professional , you'll support BT's Digital Voice and Media Gateway platform-an essential component in replacing traditional PSTN lines with IP-based services. This role involves diagnosing and resolving service issues, collaborating with engineering and operations teams, and driving continuous improvement in service delivery.You don't need to More ❯
work to ensure continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas including Geo SCADA software, AVEVA PI, Outstations (RTUs), Communications (serial, PSTN, network TCP/IP, GSM and mobile data networks), telemetry protocols (DNP3, DNP3 WITS, MQTT, Modbus, IEC 60870-5-x, OPC, etc), Microsoft operating systems, Active Directory, server and client More ❯
and integration of customer engagement solutions built on platforms such as NICE CXone and Genesys along with hands-on telecoms or VoIP engineering experience and deep understanding of SIP, PSTN, SBCs and IP telephony? Here at ARM we are recruiting for a full time permanent Senior Contact Centre Engineer for a global IT services and consultancy client of ours. Our … aligned with customer experience objectives. . Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: . Manage configurations and troubleshooting for SIP trunks, PSTN access, SBCs, and PBX systems. . Implement contact centre components within NICE CXone, Genesys Cloud or Avaya platforms. . Design and support emergency routing and system failover scenarios. Application Integration … VoIP engineering roles, with at least 2 years in contact centre environments. . Strong experience with NICE CXone, Genesys or Avaya contact centre platforms. . Deep understanding of SIP, PSTN, SBCs, and IP telephony fundamentals. . Integration experience with CRMs and enterprise systems using web services/APIs. . Strong communication and stakeholder management skills. Preferred Skills: . Certifications in More ❯
Engineer to manage, support, and enhance our communication platforms and systems. The role requires weekly onsite work in London and expertise across various UC technologies, including CUCM, Legacy Voice (PSTN) and MS Teams. The ideal candidate will have a strong technical background and the ability to collaborate with cross-functional teams to ensure optimal operation and user experience. Main duties … colleagues in the Trust and our partner organisations. Job description Job responsibilities Voice and Unified Communications Engineer required to support Migration of Legacy Voice solutions, as part of National PSTN Switch-Off, onto MS Teams. Auditing, testing, configuring, deploying MS Teams in multiple sites across East London for ELFT. Person Specification Education/Qualification/Training Essential Recognised professional business More ❯