Overview PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with … and life cycle, depending on the customers needs. Responsibilities Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. … risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive More ❯
London, England, United Kingdom Hybrid / WFH Options
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etc.) You have a grasp of “cloud native” and 12-Factor applications You have good knowledge of monitoring and alerting using one or more of: Graphite, Statsd, Prometheus, Grafana, PagerDuty You have expertise in at least one scripting or programming language (Python, Bash, Ruby, Node, Golang, Java) Bonus Points If You Have You have good knowledge of the network stack More ❯
AWS (VPCs, EC2, ECS/EKS, RDS, S3, etc.) Solid understanding of database systems (Postgres, SQL Server) IaC mastery (Terraform, CloudFormation, Ansible) Passion for monitoring and observability (Grafana, Elastic, PagerDuty, etc.) Familiarity with configuration management tools (Puppet, etc.) Git, Docker, and scripting skills (bash or similar) A collaborative mindset and the ability to communicate technical concepts clearly Bonus points for More ❯
AWS (VPCs, EC2, ECS/EKS, RDS, S3, etc.) Solid understanding of database systems (Postgres, SQL Server) IaC mastery (Terraform, CloudFormation, Ansible) Passion for monitoring and observability (Grafana, Elastic, PagerDuty, etc.) Familiarity with configuration management tools (Puppet, etc.) Git, Docker, and scripting skills (bash or similar) A collaborative mindset and the ability to communicate technical concepts clearly Bonus points for More ❯
supporting transitions from project to live product (payments industry experience is advantageous but not essential). Strong proficiency with modern incident management tools (eg, Jira Service Management, incident.io, FireHydrant, PagerDuty, Slack) and AI-powered process optimisation. Demonstrated ability to communicate complex technical information clearly to both technical and non-technical audiences - including executives and customers. Exceptional written communication skills with More ❯