Service Desk Lead
- Hiring Organisation
- Searchability (UK) Ltd
- Location
- Sheffield, South Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £30,000
line engineers, oversee workload allocation, deliver product and process training, and act as an escalation point for complex issues. Working closely with the Support Management team, you'll also help shape departmental strategy, improve workflows, and ensure clients receive exceptional service. TEAM LEADER ESSENTIAL SKILLS Proven experience … handling escalations and prioritising workloads Strong communication and relationship-building skills Technical understanding of: - Microsoft 365 administration and support - Windows environments and software installations - Password management and file security - Basic networking and broadband diagnostics Logical approach to problem-solving and process improvement Additional languages are an advantage ...