IT Infrastructure & Helpdesk Manager
Northwich, Cheshire, United Kingdom
The Access Bank UK
ready IT support function. Foster a culture of collaboration, knowledge sharing, and continuous improvement, encouraging innovation and empowering team members to take ownership of their work. Operational & Service Delivery Management Oversee day-to-day operations of the IT helpdesk and infrastructure support, ensuring prompt and effective resolution of technical issues in line with SLAs. Embed best practices and service … at optimal performance. Collaborate closely with the IT Development team to ensure integrated, seamless support services and project delivery. Champion cybersecurity by ensuring strong controls are in place, including patch management, updates, and compliance with internal policy. Take the lead on infrastructure projects and improvements, including upgrades, system migrations, and process enhancements. Oversee the helpdesk ticketing system, ensuring … service requests are tracked, prioritised, and resolved effectively. Maintain comprehensive support documentation. Support Facilities management in collaboration with the Facilities Coordinator, ensuring Bank premises and infrastructure needs are met and well-documented. Stakeholder Engagement & Communication Act as the key escalation point for complex technical and service issues, ensuring they are resolved efficiently and to stakeholder satisfaction. Proactively engage with More ❯
Employment Type: Permanent
Salary: GBP Annual
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