EUC Support Engineer
- Hiring Organisation
- Tata Consultancy Services
- Location
- Belfast, Northern Ireland, United Kingdom
escalations through ITSM tools within agreed SLAs. · Support end users with hardware/software installations, configurations, and upgrades. Ensure compliance with security policies (patch management, antivirus, encryption) Management of 2 factor tokens (Physical and Software) including management of token lifecycle Maintain and update documentation for troubleshooting … knowledge base. · Collaborate with vendors and internal teams for hardware support of workstations, MFDs, Audio/Video and Telephony devices. Participate in IT asset management (tracking, deployment, recovery & disposal of devices). Manage and administrate role-based device procurement catalog and portal. Provide end-user training and guidance ...