Payroll Technical Support Consultant
Birmingham, West Midlands, England, United Kingdom
Moorepay
About the role Are you experienced in payroll and looking to transition into a technical application support role? Join our dynamic 2nd line support team as a Technical Support Consultant. You'll assist internal teams and customers, ensuring smooth payroll and HR functionalities, troubleshooting issues, and enhancing user experiences. This role will be working 3 days per week … from home. Purpose: Provide high-quality support to Customer Support and Service Delivery teams in the UK, Ireland and India. Investigate and resolve issues with Moorepay products, which includes Payroll and HR. Communicate with customers about issues and provide a resolution. Collaborate with Product, Development and IT Infrastructure teams to resolve problems. Technical Application Support: Resolve technical issues for … processes. User Acceptance Testing Act as a Subject Matter Expert and attend walkthroughs of Technical Specifications. Help test system changes, such as new product features or UK and ROI payroll legislation. Skills & experience Previous payroll experience/knowledge is essential HR experience is advantageous. Good technical knowledge of Payroll and/or HR systems is advantageous. Flexible More ❯
Employment Type: Full-Time
Salary: Competitive salary
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