1 of 1 Pega Jobs in Edinburgh

as a Senior Technical Application Specialist specialising in Core Platforms you'll play a pivotal role within the area. You'll help address and restore live service on our Pega Cloud estate, spot trends and repeat incidents, taking actions to remove inefficiencies within our Pega applications to prevent incident recurrence and optimise the application experience for our colleagues. Experience of … PDC is a must, along with alerting toolsets such as Nexthink and Dynatrace. What you'll do Troubleshoot and restores live Pega incidents. Works with TRMs and Incident Management on fast-paced, high severity incidents. Identifies root cause and actively owns problem records through to resolution for a permanent fix to prevent incident recurrence. Reacts accordingly to urgent production issues … and proactively engages with TRMs and other Pega Run Engineers to ensure quality of service. Utilise appropriate tooling to spot opportunities and deliver on our commitment to continual service improvement on our Pega Cloud estate. Collaborates with other Platform teams on our Pega Cloud estate to drive quality of production implementations and to ensure guardrails are met. Delivers prescribed outcomes More ❯