1 of 1 Pendo Jobs in County Londonderry

Customer Success Manager of Scaled Customers

Location
Derry/Londonderry, Northern Ireland, United Kingdom
experiences through digital touchpoints, leveraging automation, in-app guidance, and data-driven engagement strategies. Experience of leveraging onboarding and engagement tools such as Userpilot, Pendo, Appcues and CRM tools such as Salesforce and Hubspot is essential. You will be responsible for overseeing the SME Customer Success Managers, ensuring our smaller … optimize one-to-many programs (e.g., onboarding flows, webinars, self-service campaigns) that support customers across their journey. Utilize tools such as Userpilot, Pendo, or Whatfix to implement in-app onboarding, training, and engagement experiences. Oversee the SME Customer Success Managers, coaching them to deliver consistent, high-quality engagements across ...