1 of 1 People Management Jobs in Blackpool

Perch Group seeks a Quality Assurance (QA) Speech and Interaction Analyst who will be the subject matter expert (SME) in the implementation and ongoing management of an AI/Automated Quality Assurance solution within a regulated UK financial services (debt collection) environment. The role holder will work closely with … and identify areas of emerging concern Recognised as SME’s in Interaction Analytics and are respected contributors to Operational initiatives Work closely with the People Managers to understand the needs within the different departments Changes to scorecards are completed with complementary data available to aid tracking and reporting Activity … experience with AI/Automated QA tools and technologies Analytical Skills: Strong ability to analyse and interpret data to inform decisions and improvements Project Management: Experience in project implementation within a regulated environment, including stakeholder management and meeting deadlines Communication: Excellent verbal and written communication skills, with the More ❯