People Management Jobs in Horley

1 of 1 People Management Jobs in Horley

IT Service Assurance Lead

Horley, Surrey, England, United Kingdom
SGN
Product Group Manager, Service Quality & Assurance manager and Head of IT Operations.Ensuring regular and consistent business communication of service events, planned and unplanned outages in conjunction with the Service Management Major Incident process.Managing and being part of 24/7 coverage on a rota basis across IT Operations, to maintain SGN management oversight in any high priority incidents … agreed level of service is maintained.Meets Suppliers regularly to monitor and assess the services provided are within any contractual limits.Driving a continuous service improvement culture, ensuring creation and ongoing management of Continuous Service Improvement Plans. Ensuring all business service requirements are understood and aligned to service improvement or new demand activities.Stakeholder & People Management:Actively participate in Major … Incidents and Problem Management activities in liaison with Product Group Manager, Service Quality & Assurance manager, Head of IT Operations and any relevant IT service providers.Monitoring of all key performance indicators, including customer satisfaction and perceptions of service, and taking action to prevent and address under-performance. Developing relationships of openness and trust with business colleagues and system integrators to More ❯
Employment Type: Full-Time
Salary: £65,000 - £70,000 per annum
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