Head of Student Experience Delivery
coventry, midlands, united kingdom
RS Consult
a careers first learning experience ensuring exhilaration and excellence across the entire value chain of our experience, specifically success management, coaching and facilitation. Automation & Data Intelligence Champion the ownership, performance improvement and reporting of data across highly ambitious plans and targets for our learner journey OKRs and KPIS (costs, attrition, progression, CSATs and outcomes) Lead the design and … adoption of automation across operational workflows, targeting 80% coverage of repeatable tasks through systemic change management Service Operations & Process Improvement Ensure seamless delivery of our value proposition and services, meeting agreed SLAs and driving continuous improvement in learner and partner experience. Connect portfolio initiatives with delivery plans, ensuring learner and stakeholder feedback is systematically translated into actionable improvements … across delivery processes. People Leadership & Capability Building Line‐manage the Delivery Management Team creating a high‐performance culture that thrives on ambition, speed, high growth and high quality Build succession pipelines, mentor future leaders and champion diversity of thought Cross‐Functional Partnership & Stakeholder Engagement Act as the connective tissue between Product and cross functional teams ensuring delivery plans lead More ❯
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