4 of 4 Performance Improvement Jobs in the West Midlands

Performance Manager (Call Centre & Salesforce) Location: Redditch, Office based Salary: £40,000 We are seeking an experienced Performance Manager to join our client in Redditch. This role is ideal for someone with a strong background in call centre environments, who excels at analysing performance data and driving … continuous improvement. Key Responsibilities: Monitor and analyse performance metrics across all departments to identify trends and areas for improvement Extract and interpret data from Salesforce dashboards to support decision-making Lead performance improvement initiatives and support operational changes Work closely with management teams to optimise processes ...

lead the entire Microsoft partner strategy, ensuring: Strong exec-level engagement on both sides Tight alignment between Microsoft priorities and Intercity growth goals Maximum performance across funding, programmes and incentives Increased visibility of Intercitys capability and impact within the Microsoft ecosystem This role blends strategic partnership leadership with commercial … exec engagement framework 2. Executive Relationship Management Own senior relationships across Microsoft UK Act as Intercitys senior advocate within the ecosystem Ensure our value, performance and growth potential are well understood and championed 3. Commercial Performance Maximise CPOR, PAL, MCI funding, COOP and other programmes Drive optimised rebate ...

some project management responsibilities to oversee and manage the discovery phase, reporting into the Head of SAP & Finance Systems. Identify opportunities for process and performance improvement using business and process analysis techniques. Drive and challenge customers’ assumptions about the way they will successfully introduce new business processes … evolving the University of Warwick Business Analysis methodology via individual contributions to templates and working practices, collaborating with Strategic Change colleagues on joint improvement initiatives, and contributing to Business Analyst peer document review activities. Person Specification An honours degree or equivalent in a relevant discipline. Business Analyst experience ...

pivotal member of the Group Procurement function, delivering actionable insights and reporting across the full procurement spectrum. From spend analysis, cash management to supplier performance and PPV (Part Price Variance). The role will drive data-led decision-making and establish standardised best practices across the group. Midlands Hybrid … maintain dashboards, reports, and planning tools to support supply chain visibility and decision-making. Provide analytical support for inventory optimisation, cost reduction, and supplier performance improvement. Ensure data accuracy and alignment across systems (e.g., SAP, Dynamics, Power BI) in partnership with IT. Procurement & Performance Lead spend analysis across ...