2 of 2 Performance Improvement Jobs in the West Midlands

Develop and implement audit programmes for assigned projects. Perform audits (planning, execution, reporting, follow-up) and record Non-Conformance Reports (NCRs) in the QMS. Monitor implementation of QMS and performance improvement procedures. Advisory & Support Provide professional advice on quality, process safety, and compliance to project teams. Evaluate quality criteria in tender submissions and support contract evaluation and award. … and competence. Reporting & Documentation Submit audit reports for approval and maintain records in the QMS SharePoint site. Report audit findings and ensure corrective actions are tracked and closed. Continuous Improvement Ensure lessons learned are captured by the projects and used to enhance the QMS. Knowledge, Experience and Technical Know How: Awareness of standards, procedures, and best practise associated with More ❯

to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support … availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This role operates on a hybrid model, with a mix … collaboration at our Solihull location, specifically, working in-office 3 days per week. Impact you will make in the role: Own daily support execution for your region, ensuring consistent performance against operational goals and SLAs Manage and optimize staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning Ensure each team member is accountable More ❯