4 of 4 Performance Improvement Jobs in the West Midlands

Birmingham (Hybrid Work Pattern) Contract Type: Initial 6 months with opportunity to go perm Hays is proud to be working in partnership with a local council to recruit a Performance and Data Manager to support a major transformation programme within the Customer Services function. This is a fantastic opportunity to contribute to a high-impact initiative that aims to … enhance service delivery for citizens and businesses across Birmingham. About the Role: As the Performance and Data Manager, you will play a key role in delivering the council's reporting responsibilities and driving performance improvements across Customer Services. Your insights and recommendations will directly support strategic decision-making and operational efficiency. Key Responsibilities: Lead the development and delivery … of performance reports and business intelligence to support excellent customer service. Analyse business performance data to identify trends, issues, and opportunities for improvement. Develop business cases and proposals to support service enhancements and change initiatives. Collaborate with stakeholders to implement data-driven strategies that reduce unnecessary customer interactions and promote channel shift. Provide financial impact analysis and advise More ❯

a careers first learning experience ensuring exhilaration and excellence across the entire value chain of our experience, specifically success management, coaching and facilitation. Automation & Data Intelligence Champion the ownership, performance improvement and reporting of data across highly ambitious plans and targets for our learner journey OKRs and KPIS (costs, attrition, progression, CSATs and outcomes) Lead the design and … adoption of automation across operational workflows, targeting 80% coverage of repeatable tasks through systemic change management Service Operations & Process Improvement Ensure seamless delivery of our value proposition and services, meeting agreed SLAs and driving continuous improvement in learner and partner experience. Connect portfolio initiatives with delivery plans, ensuring learner and stakeholder feedback is systematically translated into actionable improvements … across delivery processes. People Leadership & Capability Building Line‐manage the Delivery Management Team creating a high‐performance culture that thrives on ambition, speed, high growth and high quality Build succession pipelines, mentor future leaders and champion diversity of thought Cross‐Functional Partnership & Stakeholder Engagement Act as the connective tissue between Product and cross functional teams ensuring delivery plans lead More ❯

for an experienced Infrastructure Manager to work with a Midlands based business. We are seeking an experienced Infrastructure Manager to lead and unify the businesses infrastructure functions, driving the performance, reliability, and scalability of their IT systems. This role will be responsible for managing a team of approximately 12 engineers and specialists across various infrastructure domains, including cloud, on … with stability, efficiency, and forward-thinking innovation. Key Responsibilities: Team Leadership & Development Lead, mentor, and develop a multidisciplinary infrastructure team of 12 professionals. Foster a collaborative, accountable, and high-performance culture across infrastructure functions. Set clear objectives, provide ongoing feedback, and conduct performance reviews. Unifying Infrastructure Functions Align and integrate disparate infrastructure teams into a single, cohesive unit. … for infrastructure services within the organisation. Strategic Planning & Execution Develop and execute infrastructure strategies that support organisational growth and technology objectives. Identify and implement opportunities for automation, cost savings, performance improvement, and scalability. Own capacity planning, infrastructure budgeting, and vendor management. Operational Excellence Ensure high availability, performance, and security of all infrastructure services. Oversee incident response and More ❯

reliable, and commercially valuable product features. Acting as the link between mathematical models, engineering teams, and business requirements, the Technical Product Manager actively seeks out opportunities to improve system performance, defines the KPIs to measure success, and designs the algorithms to achieve it. These are then translated into structured work packages for the engineering team to implement. Working alongside … the Innovation Product Manager, this role provides complementary leadership, with a focus on technical depth, algorithmic design, and measurable performance improvement. Key Responsibilities Algorithm Design & Ownership Act as the technical thought leader for DAS, applying advanced mathematics and optimisation techniques to solve complex real-world allocation problems. Design new algorithms and refine existing models to ensure DAS delivers accurate … scalable, and commercially valuable outcomes. Own the definition and documentation of allocation logic, ensuring clarity for engineering teams and long-term maintainability. Continuous Improvement & KPI Measurement Proactively identify opportunities for system enhancement, using operational data, simulations, and industry insight. Define measurable KPIs to evaluate algorithm performance and the impact of incremental improvements. Establish and maintain a structured cycle More ❯