1 of 1 Performance Management Jobs in Borehamwood

and professional growth. Acting as a trusted partner to senior leaders, you will translate business needs into operational IT solutions and maintain strong relationships with external suppliers to ensure performance and value delivery. Additionally, you will own disaster recovery planning and capacity management, ensuring critical healthcare systems remain resilient and future-ready. As the Head of IT operations … you will: Delivery of high-performing IT operational services to 8,000+ colleagues across 100+ mental health hospitals, care homes and support centre functions. Annual planning and management of the £10m IT operational and capital budget, planning re investments and programmes of work relating to operational service. Achievement of agreed service levels and operating levels for all IT services … availability, response and resolution targets) as well as colleague satisfaction (measured by CSQ). Compliance with healthcare regulatory, data protection and cyber security requirements. Supplier and contract performance management to ensure value for money and service quality. Talent development, retention and succession planning across IT operations teams. Timely communication and escalation of risks, incidents and service issues to More ❯