1 of 1 Performance Management Jobs in Congleton

for overseeing the delivery of professional services to customers overseeing the field service Site Engineer team. This role requires both technical knowledge and strong management skills to ensure high-quality service delivery, customer satisfaction, and team performance. This is a hybrid role, with a minimum of 3 days per … week working from our office in Congleton. Job Responsibilities: Customer Relationship Management: Serve as the main point of contact between the company and back-to-base customers for service-related matters. Build and maintain strong relationships with customers to ensure satisfaction and retention. Act as a trusted advisor, understanding … customer needs and ensuring services are delivered to meet those needs. Service Delivery Management: Oversee the delivery of professional services, ensuring that all projects are completed on time as scheduled, within scope, and within budget. Monitor the quality of service provided, ensuring high standards are met. Manage multiple projects More ❯