1 of 1 Performance Management Jobs in Solihull

Reporting to: Service Operations Manager Responsible for: Fulfilling the contractual commitments with the customer, guaranteeing satisfaction for delivery outcomes, and accountable for driving aggressive performance management against delivery costs for the account. Job function Reporting to Service Operations Manager the Service Delivery Manager is responsible for ensuring … high-quality services to our tier 1 telecommunications customer and internal stakeholders. The role focuses on maintaining service standards, managing client relationships, monitoring performance, and driving continuous improvement to ensure customer satisfaction and service excellence. Specific responsibilities Use regular service review and other meetings to review customers’ current business ...