1 of 1 Performance Management Jobs in West Lothian

Head of IT Service Management HYBRID WORKING ENVIRONMENT - EXCELLENT WORK-LIFE BALANCE THE COMPANY My client is an IT consultancy with a strong presence across the UK. They design, implement, and support IT infrastructure and application solutions for clients. As a Head of Service Excellence, you will be part … of the IT leadership team and will be fully accountable for defining and implementing the Service Management strategy across three pillars: Service Desk, NOC, and SOC to deliver the best first-class services to clients. You will support service management and measure their efficiency and usage. You will … all technical services are being delivered in line with quality, commercial outcomes, governance, and process/system KPIs and SLAs. Provide strategic leadership and management to the delivery team, ensuring that a high quality and effective service is delivered. Manage internal stakeholders effectively to maximize performance and efficiency More ❯