Contact Centre Operations Manager (Insurance, TOM, Digital)
- Hiring Organisation
- TXP Technology x People
- Location
- Glasgow, Lanarkshire, Scotland, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £650 - £750 per day
compliant, customer-focused service across Direct multi-channel journeys. This role combines hands-on operational leadership with TOM delivery, supporting both day-to-day performance and transformation. The successful candidate will be an accomplished Contact Centre Operations Manager, who can lead a large-scale Insurance contact centre while progressing … next phase of a Target Operating Model (TOM). The focus of this role is the operations management of the contact centre team in Glasgow. Some travel is expected as part of the role, so flexibility as and when required is needed. Strong people management (performance management ...