2 of 2 Performance Manager Jobs in Buckinghamshire

Your new company A leading provider of facilities management and accommodation maintenance services is seeking an experienced Operational Performance Manager to join their South East team. With a strong reputation for innovation and customer-first service delivery, this organisation supports a wide range of clients across complex operational portfolios. Your new role As Operational Performance Manager, you will be responsible for analysing performance data to identify trends, risks, and opportunities for service improvement. You'll lead the design and implementation of strategies that address performance gaps, embed sustainable enhancements, and ensure consistent delivery against KPIs and service level agreements.A key part of the role involves advanced use of Microsoft Excel and large data … sets to model, forecast, and report performance outcomes. You'll present insights to senior stakeholders and contractors, translating data into actionable improvements. Supplier management will also be central, as you challenge delivery standards and oversee rectification plans where needed.You'll work closely with operational teams across the region, supporting them to deliver high performance and ensuring customer satisfaction More ❯

with an easy-to-view online data management analysis and reporting software. PURPOSE OF THE ROLE: Develop and maintain a relationship with the customer; ensuring operational, industry, and contractual performance levels are met. Be the point of contact for your customers by responding to verbal and written customer queries, complaints, and any complex queries. Manage and understand the expectations … other internal teams to drive actions that affect performance. Organise and attend Supplier meetings when required, ensuring preparation is completed in line with the agenda. Create and maintain Supplier performance reporting packs for HH % Energy Provide clarity and insight into issues preventing actual data from being submitted. Understand the reasons why a supplier will be sent estimated data and … willing, and able to cope with change, with the ability to work under pressure. Positive and enthusiastic with a can-do attitude A passion and desire to take HH performance to a new level. Industry knowledge is up to date. COMPANY BENEFITS: 28 days annual leave plus Bank Holidays Annual leave Buy & Sell scheme Enhanced Salary Sacrifice Pension Contributions More ❯