2 of 2 Performance Measurement Jobs in Manchester

all SLA/XLA's are underpinned by service levels, which are agreed with D&T and its suppliers and will ensure that the measurement and reporting of the service level performance and quality is accurate, high quality and optimised through continual improvement. You will ensure that Performance … the services provided to our business colleagues and stores. This role will develop and be responsible for leading the delivery of the service level performance framework and Measurement and Reporting Roadmaps, which will set out the improvements that will be delivered to continuously improve the value provided to … Ensure that SLAs, OLAs, and underpinning agreements are established, reviewed, and updated in line with evolving business requirements and service capabilities. Ensure that SLM Performance is periodically reviewed and agreed with D&T Service Providers and D&T Service Assurance Managers. Ensure accurate data collection, analysis, and presentation, translating More ❯

Consultative role, reporting into senior stakeholders. You should also have: knowledge of systematic approaches to process improvement expertise in process optimisation, change management, and performance measurement ability to identify management processes linked to the processes being improved We are looking for candidates who are available to start work More ❯