2 of 2 Performance Metrics Jobs in Belfast

ll do Lead & Scale Customer Support - Manage and develop the customer support team, ensuring they are equipped to deliver an outstanding customer experience. Optimise Performance Metrics - Own key customer support KPIs (NPS, CSAT, resolution times), ensuring continuous improvement in customer satisfaction and operational performance Drive Operational Efficiencies … service experiences. A strong track record in scaling and optimising customer support teams and operations. Data-driven decision-making , with expertise in customer service metrics (NPS, CSAT, response times) and continuous improvement methodologies. Hands-on experience with modern customer service platforms (e.g., Intercom, Zendesk), as well as data analytics … that mean the most to you. Invest in your growth - L&D budget to support the skills you value. Fast-track your career - Two performance reviews a year. Family-first policies - 5 months full pay for primary caregivers, 1 month for secondary caregivers. Save big on childcare - Workplace nursery More ❯

gather requirements, prioritise tasks, and manage expectations regarding release schedules and deployment timelines. • Provide regular updates and reports on release status, environment health, and performance metrics to relevant stakeholders. • Identify areas for improvement within the software development lifecycle and implement strategies to enhance efficiency, reliability, and scalability. Required More ❯