2 of 2 Performance Metrics Jobs in Derby

service teams deliver outstanding results. Your Tasks: Lead, manage and develop customer service delivery teams across multiple operational areas. Own end-to-end service performance, ensuring KPIs, SLAs and client expectations are consistently met or exceeded. Build and maintain strong relationships with client stakeholders, acting as the primary operational … contact. Monitor performance metrics and implement data-driven strategies for service improvement. Onboarding and implementation of new businesses into the CSD structure. Manage internal communication and reporting tools and Internal escalation management Client invoicing preparation Drive operational efficiency through optimisation, innovation and best-practice processes. Oversee resource planning ...

Support internal and external stakeholder communication Assist in governance, compliance, and audit activities Identify and suggest process improvements Support tracking of customer feedback and performance metrics Collaborate with cross-functional teams and external vendors Take ownership of small process improvement initiatives What You’ll Gain: Hands-on experience ...