2 of 2 Performance Metrics Jobs in Droitwich

a NOC Team Lead for our client based in Droitwich, Worcestershire. The NOC Team Lead will oversee our Network Operations Centre, ensuring the highest levels of service availability and performance across our nationwide FTTP and Fixed Wireless Access (FWA) networks. The role will manage a mixed team of in-country and offshore engineers, driving operational excellence, continuous improvement and … NOC * Desirable: CCNA or equivalent vendor certification. Responsibilities: Team Leadership & Management * Lead, coach and develop a team of 3 in-country and 4 offshore NOC engineers * Set clear objectives, performance metrics and ensure regular feedback and reviews. * Ensure seamless collaboration between in-country and offshore teams, maintaining consistent process and standards. Incident & Problem Management * Oversee 24/… to internal stakeholders during incidents and planned works. * Collaborate with engineering, field, and project teams to support network change and maintenance activities. * Produce regular reporting on incident trends, team performance, and network health. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy More ❯

Desirable: C CNA or equivalent vendor certification. Responsibilities: Team Leadership & Management: Lead, coach and develop a team of 3 in-country and 4 offshore NOC engineers. Set clear objectives, performance metrics and ensure regular feedback and reviews. Incident & Problem Management: Oversee 24/7 incident detection, response and resolution across FTTP and FWA services. Operational Excellence: Maintain NOC More ❯