Junior IT Support Analyst
Harlow, England, United Kingdom
CBW Staffing Solutions
Key Responsibilities: Demonstrate a willingness to learn and adapt to various systems and tasks. Collaborate closely with the Head of Systems Development and external partners. Gather and analyse system performance data to drive informed decisions. Accurately translate project requirements into system developments and implementations. Manage both complex and simple projects within Alphatrack Systems and Group functions. Configure and develop … issues in collaboration with other partners and stakeholders. Lead the implementation of new systems and applications. Drive process efficiency by streamlining workflows and optimizing system usage. Generate and interpret performance data to improve operational effectiveness. Maintain KPI reports, management dashboards, and performance metrics to support the Business Support team. Handle customer and internal staff requests with a … high standard of customer service. Monitoring system performance and addressing any problems or issues Documenting procedures and issues for future reference Version 1.1 Testing and evaluating new and/or enhance existing technology for possible/planned implementation Organisational skills to prioritise and manage multiple tasks and/or projects simultaneously Ability to work autonomously and as part of More ❯
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