IT Helpdesk Manager - Hull
- Hiring Organisation
- Nextech Group Limited
- Location
- Hull, North Humberside, North East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £40,000
smooth delivery of support services and outstanding customer experience. The Role As Helpdesk Manager, you will be responsible for both the operational and technical performance of our service desk. You'll mentor and develop the team, manage escalations, and work closely with clients and internal stakeholders to deliver … enhance helpdesk processes, documentation, and workflows. Project Involvement: Support and lead elements of IT projects, deployments, and system upgrades. Reporting & KPIs: Monitor team performance metrics and provide management reports on service levels and client satisfaction. About You We're looking for a proactive, hands-on leader with ...