7 of 7 Performance Metrics Jobs in Yorkshire

basic + £6,000 car + bonus + benefits We are looking for a Senior E-commerce Front End Software Engineer to design, develop, and optimise high-performance B2C websites and shopping apps that enhance customer experience and business growth. Key Responsibilities: Develop and maintain scalable, secure, and responsive web pages using HTML5, CSS, jQuery, and Microsoft ASP. Build … and optimise cross-platform shopping apps using Apache Cordova and Ionic. Enhance Front End performance, ensuring fast load times, smooth interactions, and accessibility compliance. Work closely with UX designers, Back End developers, and digital teams to integrate Front End solutions with marketing data layers for advanced analytics and A/B testing. Collaborate with DevOps engineers to integrate CI …/CD pipelines and monitor Front End performance using New Relic. Stay up to date with emerging Front End technologies and E-commerce trends. What We're Looking For: Extensive experience in software development, including in a Front End role. Proven experience in developing and maintaining high-traffic E-commerce websites. Expertise in HTML5, CSS, JavaScript, AngularJS, jQuery, and More ❯

2nd Line Support teams, ensuring smooth delivery of support services and outstanding customer experience. The Role As Helpdesk Manager, you will be responsible for both the operational and technical performance of our service desk. You'll mentor and develop the team, manage escalations, and work closely with clients and internal stakeholders to deliver a first-class support service. This … improvement. Process Improvement: Continuously review and enhance helpdesk processes, documentation, and workflows. Project Involvement: Support and lead elements of IT projects, deployments, and system upgrades. Reporting & KPIs: Monitor team performance metrics and provide management reports on service levels and client satisfaction. About You We're looking for a proactive, hands-on leader with a passion for service delivery More ❯

current state of service management processes and identify areas for improvement. Design and begin implementation of core ITIL processes (Problem and Knowledge Management as a priority) Review SLAs and performance metrics and recommend improvements. Coach and mentor existing staff to adopt ITIL principles and develop process ownership. Drive collaboration between technical teams, service desk, and business users to … maturity and produce achievable plan for 12 week period. Implementation or enhancement of key ITIL processes and documentation. Knowledge transfer and coaching plan for the internal team. Agreed service performance reporting and improvement framework. SERVICE DELIVERY, SERVICE, ITIL, COMMUNICATION, PUBLIC SECTOR, GOVERNMENT Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the More ❯

receive top-notch support. What you’ll do: Lead and motivate the service desk team Manage SLAs and maintain contractual requirements Build strong client relationships and identify opportunities Track performance metrics and drive continuous improvement What we’re looking for: Strong leadership and communication skills Problem-solving and customer service expertise Ability to work with data to improve More ❯

per annum & benefits Industry: Cyber Security/SAAS What You’ll Be Doing: Owning the support function day to day, workflows, staffing, priorities and standards. Setting and tracking performance metrics (think SLA, CSAT, first/average response times) and acting on the data. Handling escalations with empathy and pace; ensuring customers leave every interaction better than they arrived. More ❯

or dashboards (Excel, Power BI, Sage, etc.). Confident communicator who can engage with senior stakeholders. Familiarity with CRM or case management systems. Understanding of financial reporting and operational performance metrics. If this sounds like the kind of challenge that gets you fired up - and you're not looking for a traditional finance role - hit apply and let's More ❯

rapport fast and secure meetings for senior sales account managers Collaborate closely with sales and marketing to refine messaging and outreach Maintain accurate records in the CRM and track performance metrics This is the job for you if you are: Experienced in B2B sales, ideally in a lead qualification or SDR/BDR role. Experience in the tech More ❯