Second Line Service Desk Operative
Basildon, Essex, South East, United Kingdom
Sureserve Group
deliver outstanding customer service. Key Responsibilities Lead, coach, and mentor a team of ICT support engineers and technicians. Manage daily operations of the ICT support team, including workload allocation, performance monitoring, and staff development. Act as the escalation point for complex technical issues and critical incidents. Conduct regular team meetings and performance reviews. Provide advanced technical support … and maintenance of ICT systems, including desktops, laptops, mobile devices, general telephony, printers, and our MDM. Ensure adherence to ITIL processes for incident, problem, and change management. Monitor system performance and security, responding proactively to potential risks or failures. Lead or contribute to ICT projects, upgrades, system implementations and acquisition integrations Identify opportunities to improve processes, service delivery, and More ❯
Employment Type: Permanent
Posted: