Product Specialist – ITSM Platform
- Hiring Organisation
- NEC Software Solutions
- Location
- Hartlepool, England, United Kingdom
maintain the platform, including understanding database schema. Compliance & Standards: Ensure alignment with ITIL v4 practices and ISO20000 standards; maintain documented processes for certification. Performance Monitoring: Input into measurement, monitoring, and review of team and process performance using KPIs and CSFs. Mentorship: Develop and mentor team members ...