6 of 6 Performance Monitoring Jobs in Lancashire

aligning team resources and processes to meet customer and business needs. A key part of the role is mentoring and coaching the team, ensuring performance is driven by clear KPIs and the effective use of tools like Planhat, Salesforce, Sisense, and Asana. Success in this role requires a strategic … approach to customer segmentation, proactive performance monitoring, and continuous optimisation of the CS function to deliver value at every stage of the customer journey. About You You are a dynamic and experienced Customer Success leader with a strong track record of driving customer retention and expansion. You thrive … and mentoring individuals to deliver measurable impact. You combine a data-driven mindset with a customer-centric approach, using insights to refine processes, enhance performance, and shape strategic initiatives. You are confident in defining scalable programs that cater to different customer needs based on ARR, maturity, and journey stage. More ❯

managing applications using containerisation technologies (Docker, Kubernetes). Experience using and defining version control strategies for the team (e.g., Git). Understanding of system performance monitoring, performance issue diagnosis, and implementing solutions. Experience using CI/CD pipelines and tools (Jenkins, Bitbucket Pipelines, GitHub Actions) Working knowledge … and eligible to obtain UK security clearance to Security Check (SC) if required. Experience with message queueing solutions (Kafka, SQS), Serverless technologies (Lambda), and monitoring and logging tools (Dynatrace, ELK stack, Splunk). Experience using logging to derive application insights. Consideration of non-functional requirements (security, accessibility and observability More ❯

opportunities to automate release processes to improve efficiency and reliability. Drive the adoption of DevOps principles, CI/CD pipelines, and release automation tools. Performance Monitoring & Reporting: Track key release metrics, including deployment success rates and incident resolution times. Provide regular reports on release performance to senior … and resolving issues. Experience in managing budgets and resources effectively. Knowledge of specific technology areas (e.g., eCommerce platforms, cloud technology, Retail systems, ERP systems, monitoring tools, etc.). Proven experience in implementing and automating release processes via ITSM toolsets (e.g., ServiceNow, BMC Remedy, Jira Service Management). Desired Qualifications More ❯

cloud infrastructure. Ensure compliance with industry standards and regulations (e.g., GDPR, PCI DSS, relevant aviation regulations). Conduct regular security audits and vulnerability assessments. Performance Monitoring and Troubleshooting: Monitor system performance and identify potential bottlenecks. Troubleshoot and resolve infrastructure-related issues. Implement proactive monitoring and alerting … implementation, and management of our cloud infrastructure, primarily on AWS. You will collaborate with development, operations, and security teams to ensure the platform's performance, resilience, and cost-effectiveness. Your expertise in cloud technologies, automation, and infrastructure as code will be crucial in supporting our mission to deliver a More ❯

Azure Local (Edge computing) Azure Policy and Governance Terraform Your skills for this role: Manage and administer the Microsoft Azure environment, including provisioning, configuration, performance monitoring, policy and financial governance and security. Design, develop and implement efficient, highly available, multi-region solutions within Microsoft Azure. Develop infrastructure as More ❯

The success of this directly impacts the CSM's Net Revenue Retention (NRR) goal, which is a culmination of reducing churn and successful upsell. Performance Monitoring, Analysis, and Reporting: Track and focus on key customer success metrics, including customer retention rate (CRR), NRR, customer satisfaction (CSAT), net promoter More ❯