2 of 2 Performance Monitoring Jobs in Norfolk

support services. • Ensure facilities operations align with the Institutes' research and operational objectives as well as NBIPs objectives. • Lead, mentor, and develop the FM Support Services Team, ensuring high performance and engagement. • Manage support services budgets with full accountability for cost control. • Oversee key service partner contracts including security, catering, waste, and insurance. • Deputise for the Head of Facilities … EI Building. Operational Management • Analyse Business Systems data to identify trends, improve response times, and enhance efficiency. • Work with the FM Business Partner to provide data-driven insights for performance monitoring. • Drive continuous improvement to ensure customer-focused service delivery. Soft Services Management • Oversee cleaning, catering, waste management, and front-of-house services, ensuring high standards. • Implement best practices … s BCP strategies align with overall organisational resilience and Institutes' BCPs. Contract & Supplier Management • Oversee outsourced service contracts for security, cleaning, waste, catering, and other support services. • Monitor contractor performance, ensuring compliance with SLAs, KPIs, and regulatory standards. • Conduct quality assurance audits to ensure high service delivery and value for money. • Support procurement activities, ensuring contracts align with NBIP More ❯

operations comply with relevant laws, regulations, and industry standards. Ensure alignment with corporate and cluster policies, procedures, service levels and defined process, to contribute to the standardization of IT. Performance Monitoring: Monitor and analyse the performance of IT systems and services. Identify areas for improvement and implement changes as needed. About You: Preferred 4 years+ years of More ❯