as Jira, Confluence, and Slack. Technical Guidance: Provide expert advice in mobile and web application development across iOS, Android, React, TypeScript, Java, and Kotlin. PerformanceMonitoring: Track performance metrics with Grafana and uphold best security practices with Bitwarden. Required qualifications to be successful in this role Project More ❯
for continuous improvement, leading and mentoring the SMO team, and collaborating with IT and business leaders to ensure service alignment and value delivery. Overseeing performancemonitoring through SLAs and KPIs, managing IT changes and risks, promoting ITSM practices through training. Fostering strong relationships with vendors to ensure collaboration. … Regularly reviewing vendor performance against defined SLAs/KPIs. Identifying and addressing underperformance and breaches. Assessing risks related to Vendor operations. Providing leadership and oversight in high-priority service incidents, ensuring robust root cause analysis and preventative actions, timely communications and thorough documentation during the incident. Qualifications: Education: Bachelor More ❯
technical issues Acting as main point of contact for SAP support, assisting users with technical issues and providing them with training Monitor SAP system performance and ensuring the core applications are stable and reliable Manage and resolve incidents in a timely manner Manage Customer Influence requests and internally communicate … stakeholders to ensure seamless integration and operation of the ERP system Liaise with stakeholders to identify opportunities for system improvements and implement enhancements Optimise performance and user experience Perform effective change management, documenting changes to the system Develop work packages for future development and enhancements to the system to … Security Vetting to a minimum of SC level Desirable ITIL, CISA, CISSP an advantage but not required Expertise in incident management, troubleshooting, and system performancemonitoring Experience with SAP S/4HANA Public Cloud edition Proficiency in SAP S/4HANA ERP System administration and support Knowledge of More ❯