1 of 1 Performance Monitoring Jobs in Walsall

of service availability and resolution, driving a user-focused support culture and continuous improvement in customer satisfaction (CSAT). Use ServiceNow to monitor team performance and operational trends, ensuring support KPIs and SLAs are consistently met. End User Device Support Oversee the effective support and deployment of end-user … needs and regulatory evidencing requirements such as SOX are well-managed. Vendor Management Act as the senior lead for technology vendor relationships, overseeing contract performance, governance, and value delivery. Conduct regular supplier reviews and ensure alignment with business objectives and IT service standards. Major Incident Management Lead the response … long-term service resilience. Data-Led Improvement Leverage ServiceNow and other platforms to monitor service trends, identify efficiency opportunities, and drive improvements in team performance and CSAT. Present clear, concise insights to influence operational decisions and inform service strategy. Stakeholder Collaboration Partner with IT and business colleagues including Infrastructure More ❯