1 to 2 of 2 Persona Development Jobs in the North of England

issues promptly. Issue Resolution - Lead efforts in resolving customer issues promptly and efficiently, collaborating with cross-functional teams to ensure timely solutions. Customer Research & Persona Development - Conduct thorough customer research to inform the development of customer personas and tailor experiences to diverse client needs. Root Cause Analysis more »

Activities could include: client workshops, service definitions, service blueprints, service concepts, customer journey mapping, business model canvas, rapid prototyping, ethnographic studies, creative brainstorming, and persona development. On government projects, they use the GDS Service Standard as their north star, but you are skilled enough to know how to improve more »