Aylesbury, Buckinghamshire, South East, United Kingdom
CCP Recruitment Limited
Title: Dialler & Resource PlanningManager Location: Aylesbury (1 Day per week - Hybrid) Salary: £55,000 - £60,000 CCP are pleased to support a long-standing client with the recruitment of a Dialler & Resource Planning Manager. As Dialler & Resource PlanningManager, you'll take ownership of the outbound contact strategy and workforce planning function. You … ll be responsible for managing multiple campaigns, ensuring maximum agent utilisation and right-party contact rates. You'll also lead the creation and analysis of call forecasts, capacity planning, and performance reporting across multiple channels, using data and insight to inform operational decisions and deliver measurable improvements in productivity and customer outcomes. Only candidates with experience in both Dialler … management and Resource Planning management will be considered. Systems: Calabrio - Nice CXone Key Responsibilities: Design, manage and optimise outbound contact strategies and campaigns. Oversee workforce planning, forecasting and real-time resource management. Deliver in-depth analysis and reporting on contact centre data. Drive improvements to contact rates, talk time, and campaign performance. Provide technical support and contribute to More ❯
Aylesbury, Buckinghamshire, South East, United Kingdom
Agria Pet Insurance
The Role: We're on the lookout for a strategic and analytical Dialler & Resource PlanningManager to lead the charge in optimising our contact centre operations. This pivotal role will oversee dialler performance, outbound contact strategy, and workforce planning - ensuring our teams are resourced effectively and campaigns run smoothly across predictive, preview and progressive dialling platforms. You … increasing right party contacts. We're based in Aylesbury and currently work from the office one day a week - every Wednesday. What you'll be doing: Leading the Workforce Planning function to deliver accurate capacity plans Managing inbound and outbound campaigns, including the development of new strategies Analysing dialler and contact data to inform tactical and strategic decisions Driving … channels and mediums Organised, adaptable and able to work to performance targets Skilled in coaching and training with a clear, professional approach Knowledge of business strategy to inform dialler planning Willingness to flex working hours to meet operational demands Ability to manage expectations from agents to senior leadership Desirable: Familiarity with Teleopti WFM (Web and Local versions) Experience managing More ❯
our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. Domino's UK & IRL are seeking a Digital Marketing PlanningManager to join our Marketing team You will work closely with our channel leads across YouTube, Paid Social, Search, and Affiliates to orchestrate and deliver high-impact digital … campaigns. You'll be responsible for planning and briefing digital marketing activity across all channels - ensuring campaigns are insight-led, creatively strong, and delivered on time. From budget discussions and creative briefings to test coordination and post-campaign analysis, you'll be the driving force behind our digital campaign planning. Success in this role looks like: A minimum of … years' experience in digital marketing or media planning, ideally within customer-facing industries such as retail, QSR, hospitality, or ecommerce. A solid grasp of multi-channel digital strategy, with the ability to plan and coordinate campaigns across paid media, CRM, and content. Digital marketing qualifications (e.g. Meta or Google certifications) are a plus, as is a degree in a More ❯
our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. Domino's UK & IRL are seeking a Digital Marketing PlanningManager to join our Marketing team You will work closely with our channel leads across YouTube, Paid Social, Search, and Affiliates to orchestrate and deliver high-impact digital … campaigns. You'll be responsible for planning and briefing digital marketing activity across all channels - ensuring campaigns are insight-led, creatively strong, and delivered on time. From budget discussions and creative briefings to test coordination and post-campaign analysis, you'll be the driving force behind our digital campaign planning. Success in this role looks like: A minimum of … years' experience in digital marketing or media planning, ideally within customer-facing industries such as retail, QSR, hospitality, or ecommerce. A solid grasp of multi-channel digital strategy, with the ability to plan and coordinate campaigns across paid media, CRM, and content. Digital marketing qualifications (e.g. Meta or Google certifications) are a plus, as is a degree in a More ❯
